Ecommerce
is no more an alternative. It has grown to become ‘the’ thing for
those in the retail sector. In fact, normal store business has become
a second option for many businesses that are actively looking at
furthering their customer base in the ecommerce sector. But still,
the gross B2B revenue is hardly a tenth of the total B2B revenue
volume.
Now,
what does this mean? This means that while the sector continues to
experience high growth, the potential for B2B growth in the online
space is extremely high. This has to be seen in the backdrop of the
huge rose in demand for mobile devices. The surge for the mobile has
in turn, pushed B2B ecommerce prospects further up.
What
does a multichannel ecommerce website give you?
A
multichannel or a cross channel ecommerce platform gives you the
opportunity to sell your products and services not just in one
channel, but in every available channel. In effect, you’re having
multiple ecommerce websites while you have only one in reality.
Inventory management, sales orders, customer details, payment
integration are all integrated in one centralised location.
This
brings us to our first problem: Database systems and process
integration. Now the backend of your ecommerce website includes the
modules like order to cash, inventory management, supply chain,
finance and payment integration. Now, to make all these available in
all channels such as Amazon, ebay, or even the traditional MOTO or
EPOS is quite a difficult task. This calls for an expert ecommerce
architect and developer (or a team of developers). Do you have one?
The
second issue is Content. No matter what mode of ecommerce you
are in, the consumer looks for quality content. It is based on the
description of a product that a customer selects it. And you need to
ensure that your content is not needlessly elaborate while at the
same time not missing out on any essential details. Try to keep your
content as crisp as possible as users will most probably log in to
your website through their mobiles.
The
third issue is the paucity of expertise in digital marketing.
Today, if any business wants to be a step ahead of its rivals, it
needs to make a success out of its digital marketing campaign. But
lack of experts contributes to a dearth of knowledge here. A B2B
ecommerce platform will greatly help address the paucity of expertise
in digital marketing by spawning research and new methods that help
businesses increase their foothold in their respective spaces.